et99 Privacy Policy

01 Introduction & Applicability

et99 is a safe and reliable online gaming platform built for players in Bangladesh. We take the privacy and protection of our users' personal information seriously. This privacy policy ("Policy") explains what information et99 collects, how that information is used, who it may be shared with, and what your rights are.

This policy applies equally to et99's website, mobile version, and other digital services. By using our services, you automatically fall under the scope of this policy. If you disagree with any terms of this policy, you are requested to refrain from using our services.

02 Information We Collect

et99 may collect the following types of information in order to provide and improve its services:

a) Registration & Identity Information

• Full name and date of birth (for age verification — only users aged 21 and above may open an account)
• Email address and mobile number
• Residential address
• Government-issued ID details (when required for KYC verification)

b) Financial Information

• Payment method details — bKash, Nagad, Rocket, or bank transfer number/account details
• Transaction history and amounts
• Deposit and withdrawal records

c) Technical Information

• IP address and device type
• Browser name and operating system
• Session data, cookies, and log files
• Time spent on the platform and navigation patterns

d) Gaming Behaviour Information

• List of games played and bet amounts
• Win and loss history
• Bonus and promotion usage details

03 How We Collect Information

et99 collects information in the following ways:

1. Direct provision: When you register an account, update your profile, make a payment, or contact our support team.
2. Automatic collection: Your browsing behaviour is tracked through cookies, web beacons, and similar technologies.
3. Information from third parties: Necessary information may be received from payment providers, fraud prevention services, and identity verification agencies.

04 Purpose of Using Information

The information you provide or that we collect is used for the following purposes:

• To create, manage, and secure accounts
• To process deposits, withdrawals, and other financial transactions
• To verify age (21+) and confirm identity (KYC)
• To prevent fraud, money laundering, and other illegal activities
• To ensure responsible gaming and provide support to players in difficulty
• To provide customer service and technical support
• To inform you about relevant offers, bonuses, and promotions (with your consent only)
• To improve platform quality and add new features
• To comply with legal obligations

05 Data Storage & Security

et99 applies industry-standard security measures to protect your information. We use SSL encryption technology, which keeps all data transmitted between your device and our servers secure.

Under our data retention policy, your information is stored on secure servers and multiple layers of security are in place to prevent unauthorised access. Access to data is granted only to staff who require it for their work.

Even after your account is closed, information may be retained for a specified period as required by law. Once that period has passed, the data is deleted by secure means.

06 Sharing Information with Third Parties

et99 never sells, rents, or exchanges your personal information. However, information may be shared on a limited basis with third parties in the following circumstances:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant provider.
• KYC & identity verification services: Trusted third-party services may be used to confirm your identity and age.
• Technology service providers: Technology providers required to operate the platform may have limited access to information.
• Legal authorities: Information may be provided on the basis of a court order or lawful government request.
• Fraud prevention: Information may be shared with specialised agencies to prevent illegal activity.

Third parties that process data on our behalf are bound by contract to ensure the confidentiality and protection of your information and to use it only for specified purposes.

07 Cookie Policy

et99 uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help improve the quality of our services.

Types of cookies we use:

• Essential cookies: For core platform functionality, maintaining login status, and security.
• Functional cookies: To remember your preferences and settings.
• Analytical cookies: To understand how users interact with the platform and to improve the experience.

Cookies can be disabled from your browser settings, but this may limit some platform functionality.

08 Your Rights

As a user of et99, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: You may request deletion of your information in certain circumstances, although this may not be possible where legal obligations apply.
• Right to restrict processing: In certain cases, you may ask us to limit the processing of your information.
• Right to opt out of marketing communications: You may request to stop receiving promotional emails or messages.
• Right to lodge a complaint: For any concerns related to our privacy policy, you may contact our support team.

To exercise any of the above rights or to make a data request, please contact our support team.

09 Privacy of Minors

et99 is strictly for users aged 21 and above. We do not knowingly collect any personal information from minors. If it comes to our attention that an account was created by someone under the age of 21, we will immediately close that account and securely delete the associated information.

If a parent or guardian suspects that their child has opened an account on our platform, please contact our support team without delay. We will take prompt and effective action.

10 International Data Transfers

et99's servers may be located in various countries. Your information may be transferred outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place in the destination country and that the protection standards described in this policy are maintained.

We ensure this through agreements with our technology partners and third-party service providers.

11 Policy Changes & Updates

et99 may update this privacy policy from time to time. For any significant changes, we will notify you by email or by posting a notice on the platform.

If you continue to use et99 after changes have been made, it will be assumed that you have agreed to the terms of the updated policy. We therefore recommend that you visit this page regularly and stay informed of any changes.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated support team is available 24/7:

• Live Chat: Log in to the et99 platform and start a chat directly
• Email: [email protected]
• Language: Support is available in both Bengali and English

We will review your complaint as quickly as possible and take appropriate action. Protecting your privacy is our highest priority.