❓ Frequently Asked Questions
Answers to all your questions at et99
Find clear answers here to the most frequently asked questions from Bangladeshi players about support, security, payments, and account verification.
How to get help
et99 is committed to creating a simple and transparent experience for players in Bangladesh. In the five sections below, we have provided detailed answers to the most common questions about customer support, security, responsible gaming, identity verification (KYC), and withdrawals. If you cannot find a particular question, contact our 24/7 live chat — we are always ready to help in Bengali.
Customer Support
Yes, et99's customer support team is active 24/7, seven days a week. Even at night or on holidays, you can get immediate help through live chat for any issue. There are no breaks or weekly closures — we are always here for you.
et99's support team provides service in both Bengali and English. Bangladeshi players can comfortably describe their issues in Bengali and receive replies in Bengali. Help is available in English with equal proficiency as well.
et99 currently has two support channels: live chat on the site, available directly on the website, and email support — [email protected]. Live chat gets a faster response, while email is more convenient for explaining complex matters in detail.
Before contacting support, have your registered email or mobile number, the relevant transaction ID (if the issue is payment-related), and a brief description of the problem within reach. This helps the support agent understand and resolve your issue more quickly.
For submitting KYC documents, complications related to account verification, or detailed written complaints, emailing [email protected] is more effective. For general questions, balance checks, or quick resolutions, live chat is the better option.
Security & Privacy
Never share your bKash, Nagad, or Rocket PIN or OTP with anyone — even if they claim to be an et99 representative. et99 never asks customers for their wallet PIN or OTP. If you receive such a request, disconnect immediately and report it to [email protected].
Use a unique password of at least 8-12 characters for your et99 account that combines uppercase and lowercase letters, numbers, and symbols (such as @, #, !). Do not use your date of birth or easily guessable information, and do not use this password on any other site.
et99 protects all your personal and financial information using SSL encryption technology. Data is not sold or transferred to third parties. Visit the /privacy-policy page to learn more about our privacy policy in detail.
The only official web address for et99 is et99.lat. Check that the URL in your browser's address bar is correct and confirm the connection is secure (https://). If you notice slight differences such as et-99, et099, or another domain, it is fake — do not enter any information or make any payment there.
Responsible Gaming
Some common signs are: placing bets repeatedly to recover losses, spending more money than your budget, losing focus on family or work, and being unable to stop playing. If you notice these signs, take a break and seek professional help if needed.
et99 supports responsible gaming. If you want to control your spending, contact the support team via live chat or email. They can help set appropriate limits or arrange a break on your account.
et99 is for individuals aged 21 and above only. Minors are not permitted to use this platform in any way. This is ensured through an age verification process, and accounts may be closed if a violation is found.
Yes, a temporary cooling-off period or a longer-term self-exclusion option is available. To use this, send your request to [email protected] or let us know via live chat. You can find more information about responsible gaming at the /responsible-gaming page.
Identity Verification (KYC)
The Bangladeshi National Identity Card (NID) is accepted as the primary document. A valid passport or driving licence may also be accepted. In all cases, the document must be clear, not expired, and fully visible.
Identity verification is typically requested at the time of the first withdrawal or when transactions exceed a certain amount. In some cases it may also apply to ensure account security. This process is essential for maintaining a safe environment.
Yes, this is mandatory. The name registered on your et99 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, withdrawals may be held and account verification may be affected.
et99 stores your KYC documents with the utmost confidentiality. The documents are secured with SSL encryption and only authorised personnel have access to them. No personal information is disclosed to third parties.
If KYC verification is rejected, the support team will generally inform you of the reason. If the image is unclear, cropped, or expired, submit a new clear image. If the issue is not resolved, write to [email protected] in detail.
Money Withdrawal
The minimum withdrawal amount at et99 is ৳500. This rule applies to any method — bKash, Nagad, Rocket, or bank transfer. Requests below ৳500 are not processed.
After a successful withdrawal request at et99, the money generally arrives within 15 minutes to 2 hours. Bank transfers may take a little longer. If verification is not complete, processing may be delayed.
No, withdrawals can only be made to a wallet or bank account registered in the player's own name. Sending funds to another person's account is against the security policy and such requests will be rejected.
To withdraw bonus winnings, the wagering requirement must be met. For example, for a ৳2,000 bonus with a 25x wagering requirement, ৳50,000 in bets must be placed — calculated on the bonus only, not the deposit. Once the requirement is met, follow the standard withdrawal process.
If a withdrawal is pending, first check whether KYC verification has been completed. If everything is in order and more than 2 hours have passed, contact us via live chat or at [email protected] with your transaction ID. The support team will look into the issue promptly.
Still have questions?
Speak directly with us
If you cannot find an answer, et99's support team is always ready. Send us your question in Bengali.
Log in and chat